BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P1H REFRESH-INTERVAL:P1H CALSCALE:GREGORIAN BEGIN:VTIMEZONE TZID:America/New_York BEGIN:DAYLIGHT RRULE:FREQ=YEARLY;BYMONTH=3;BYDAY=2SU DTSTART:20070101T000000 TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:Eastern Daylight Time END:DAYLIGHT BEGIN:STANDARD RRULE:FREQ=YEARLY;BYMONTH=11;BYDAY=1SU DTSTART:20070101T000000 TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:Eastern Standard Time END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=America/New_York:20260903T120000 DTEND;TZID=America/New_York:20260903T130000 X-MICROSOFT-CDO-ALLDAYEVENT:FALSE SUMMARY:The ROI You're Measuring Isn't the One That Matters: Employee Experience\, Integrated Care\, and What Sustainable Outcomes Actually Require DESCRIPTION:Benefits leaders have spent years optimizing for the wrong signal: cost per claim\, utilization rates\, enrollment numbers while missing the thing that actually predicts whether a program works: whether employees want to use it. ROI is meaningless if the member experience drives people away\, and a fragmented benefits stack\, with separate vendors for MSK\, weight\, mental health\, and diabetes\, creates an experience of navigating bureaucracy at the exact moment someone is already struggling. Dr. Uppal will make the clinical case for why integrated\, multi-condition care closes that gap: treating weight\, chronic pain\, sleep\, and mental health as one connected reality instead of separate enrollment decisions. He'll speak to why sustainable outcomes depend on people actually wanting to stay engaged\, not just enrolling once\, and why that experience more than any single cost metric is the real predictor of long-term ROI. Understanding this shift now is how benefits leaders build programs people use\, not just programs they buy.Key Takeaways:A reframe on ROI: why member experience is the leading indicator that financial outcomes follow not the other way aroundWhat integrated\, multi-condition care looks like operationally from an employer who built it -The clinical case for closing the gap between how employees experience chronic conditions and how benefits programs are designed to address them A forward look at the next class of obesity medications\, what the early data shows\, and what employers should be tracking now Practical guidance on evaluating whether your current benefits stack is designed around your members or around your vendor contracts\nIncludes HRCI CEU/SHRM PDCAbout the PresenterDr. Nishu Uppal\, MD\, MBA\, Medical DirectorDr. Uppal is a practicing internal medicine physician and healthcare policy researcher trained at Brigham and Women's Hospital. He has published in leading journals including NEJM\, JAMA\, and Health Affairs\, and his research has informed federal healthcare legislation. He holds an MD from Harvard Medical School (Presidential Scholar) and an MBA from Harvard Business School. X-ALT-DESC;FMTTYPE=text/html:

Benefits leaders have spent years optimizing for the wrong signal: cost per claim\, utilization rates\, enrollment numbers &mdash\; while missing the thing that actually predicts whether a program works: whether employees want to use it. ROI is meaningless if the member experience drives people away\, and a fragmented benefits stack\, with separate vendors for MSK\, weight\, mental health\, and diabetes\, creates an experience of navigating bureaucracy at the exact moment someone is already struggling. Dr. Uppal will make the clinical case for why integrated\, multi-condition care closes that gap: treating weight\, chronic pain\, sleep\, and mental health as one connected reality instead of separate enrollment decisions. He'\;ll speak to why sustainable outcomes depend on people actually wanting to stay engaged\, not just enrolling once\, and why that experience &mdash\; more than any single cost metric is the real predictor of long-term ROI. Understanding this shift now is how benefits leaders build programs people use\, not just programs they buy.

Key Takeaways:


Includes HRCI CEU/SHRM PDC

About the Presenter

Dr. Nishu Uppal\, MD\, MBA\, Medical Director

Dr. Uppal is a practicing internal medicine physician and healthcare policy researcher trained at Brigham and Women'\;s Hospital. He has published in leading journals including NEJM\, JAMA\, and Health Affairs\, and his research has informed federal healthcare legislation. He holds an MD from Harvard Medical School (Presidential Scholar) and an MBA from Harvard Business School. \;

LOCATION: UID:e.4604.1579256 SEQUENCE:3 DTSTAMP:20260801T231330Z URL:https://members.shrmatlanta.org/events/Details/the-roi-you-re-measuring-isn-t-the-one-that-matters-employee-experience-integrated-care-and-what-sustainable-outcomes-actually-require-1860377?sourceTypeId=Hub END:VEVENT END:VCALENDAR